Privacy Policy

1. Introduction

Total Fire Protection, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website totalfireinfo.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Sign up for our newsletter or email updates
• Contact us via phone, email, or other communication methods
• Schedule service appointments

This personal information may include:

• Full name
• Email address
• Phone number
• Company name and business information
• Property address and location details
• Service requests and project details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To respond to your inquiries, provide quotes, schedule appointments, and deliver fire protection, HVAC, and plumbing services
• Customer Communication: To communicate with you about your service requests, appointments, and project updates
• Marketing: To send you newsletters, promotional materials, and information about our services (you may opt out at any time)
• Website Improvement: To analyze website usage and improve our online presence
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, process payments, and manage customer relationships

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, payment processors)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Protection: To protect our rights, property, or safety, or that of our customers or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and data storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at contact@totalfireinfo.com or call +1 (919) 631-2451.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Your Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our website or services.